Chatterbots – an RB Offering.
Chatbots aren’t new by any means, but they are being harnessed in a new way, thanks to platforms like facebook messenger, which now boasts over 900 million active monthly users.
Regent Branding can develop and deploy bespoke chatbots, using a service we’ve made called Chatterbots. These chatbots will interact with your customers and simulate real conversations. They aren’t meant to replace any business function, but augment and support your current communication channels. Chatbots are great for several reasons:
They’re always on. 51% of customers said they want access to a business 24/7, but we understand that you need to sleep, too. This is where a bot steps in and helps your customers in a conversational manner, understanding prompts, intent and purpose to offer them a convenient solution.
Half of people surveyed said they prefer messaging businesses rather than calling or emailing. This makes facebook messenger a perfect platform to stimulate this conversation, and embed your brand even deeper in your customers’ lifestyle.
It’s convenient. Imagine if you run a busy dessert parlour, and you get a dozen messages every day asking whether you have a table free, or if you have a gluten-free option. Customers are less likely to trawl through your website if they see a messenger icon, where they can ask a chatbot everything they need and get simple answers. And if they ask something beyond the chatbot’s capabilities, it’ll hand that customer straight over to you.